Notice of Privacy Practices

Effective September 22, 2026  •  Last updated September 22, 2026

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

This Notice applies to protected health information (“PHI”) created or received by Soft Life Medspa & Wellness and its workforce in connection with healthcare services. “PHI” generally means identifiable information about your health, healthcare, or payment for healthcare. If Soft Life is not a HIPAA covered entity for a particular activity, we will still handle information according to applicable law and our privacy commitments.

Our responsibilities

• We are required by law to maintain the privacy and security of PHI, provide this Notice, and follow the Notice currently in effect.

• We will notify affected individuals following a breach of unsecured PHI when required by law.

• We will not use or disclose PHI except as described here or as otherwise authorized or required by law.

How we may use and disclose your information

Treatment. We may use and share PHI to provide, coordinate, or manage your care and to consult with other healthcare professionals involved in your treatment. For example, we may send relevant information to a laboratory, pharmacy, specialist, or other treating provider.

Payment. We may use and disclose PHI to bill and collect payment, determine eligibility or coverage, obtain prior authorization, process financing or payment arrangements, and conduct related activities.

Healthcare operations. We may use and disclose PHI for quality assessment, training, credentialing, compliance, auditing, customer service, business planning, and other activities needed to operate the practice.

Business associates. We may share PHI with service providers that perform functions for us, such as electronic health record, billing, laboratory, technology, or legal services. When required, they must protect the information under written agreements.

Appointment reminders and health-related communications. We may contact you about appointments, treatment alternatives, care instructions, services, or benefits that may interest you. Tell us if you prefer a different reasonable method or location for communications.

People involved in your care or payment. Unless you object, and when professional judgment permits, we may share information relevant to your care or payment with a family member, friend, personal representative, or other person you identify. In emergencies or when you cannot agree or object, we may share limited information when we determine it is in your best interest.

Required or permitted by law. We may use or disclose PHI as required or permitted for public health and safety activities; reporting suspected abuse, neglect, or domestic violence; health oversight; judicial or administrative proceedings; certain law-enforcement purposes; coroners, medical examiners, and funeral directors; organ and tissue donation; workers’ compensation; specialized government functions; and preventing or lessening a serious and imminent threat to health or safety. We will meet the applicable legal conditions before doing so.

Uses requiring written authorization

Uses or disclosures not described in this Notice generally require your written authorization. Most uses of psychotherapy notes, uses or disclosures for marketing that involve financial remuneration, and sales of PHI require authorization, subject to legal exceptions. If we conduct fundraising using permitted information, you may opt out. You may revoke an authorization in writing at any time, except to the extent we have already relied on it.

Certain records receive additional protection

Some information—including certain substance use disorder treatment records governed by 42 CFR Part 2, psychotherapy notes, genetic information, HIV-related information, and other specially protected records—may be subject to stricter federal or state rules. We will follow the rule that provides the greater protection when it applies. Records subject to 42 CFR Part 2 may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against an individual unless authorized by the individual or permitted by a court order or other applicable law. If Soft Life receives or maintains Part 2 records, the additional Part 2 requirements apply.

Your rights

Get a copy of your record. You may inspect or obtain an electronic or paper copy of PHI in a designated record set, usually within 30 days of a written request. We may charge a reasonable, cost-based fee and may deny access in limited circumstances. If denied, you may have a right to review of the denial.

Ask us to correct your record. You may ask us in writing to amend PHI you believe is incorrect or incomplete. We may deny the request in certain circumstances, but we will explain why in writing, generally within 60 days.

Request confidential communications. You may ask us to contact you in a specific way or at a specific location. We will accommodate reasonable requests.

Ask us to limit what we use or share. You may request restrictions on certain uses or disclosures. We are generally not required to agree. If you pay in full out of pocket for a service and ask us not to disclose information about that service to a health plan for payment or operations, we will agree unless disclosure is required by law.

Get a list of disclosures. You may request an accounting of certain disclosures made during the six years before your request. The accounting does not include every disclosure, such as many disclosures for treatment, payment, or healthcare operations. One accounting in a 12-month period is free; a reasonable fee may apply to additional requests.

Get this Notice. You may obtain a paper or electronic copy of this Notice at any time, even if you previously agreed to receive it electronically.

Choose someone to act for you. If a person has legal authority to act for you, such as a healthcare power of attorney or legal guardian, that person may exercise your rights when we verify the authority.

File a complaint. You may complain to us or to the U.S. Department of Health and Human Services Office for Civil Rights if you believe your privacy rights were violated. We will not retaliate against you for filing a complaint.

Changes to this Notice

We may change this Notice and make the revised Notice effective for PHI we already have and information we receive in the future. The current Notice will be available at our office and on our website, with its effective date.

Privacy contact and complaints

Privacy Officer
Soft Life Medspa & Wellness
5604 Wendy Bagwell Parkway, Suite 111, Hiram, Georgia 30141
(404) 615-2251  •  support@softlifemedspa.com

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You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, through hhs.gov/ocr/privacy/hipaa/complaints, by mail to 200 Independence Avenue, S.W., Washington, D.C. 20201, or by calling 1-877-696-6775.